{"id":3,"date":"2025-02-27T07:44:54","date_gmt":"2025-02-27T07:44:54","guid":{"rendered":"https:\/\/www.medanfrozenfood.com.my\/?page_id=3"},"modified":"2025-04-03T04:07:11","modified_gmt":"2025-04-03T04:07:11","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.medanfrozenfood.com.my\/?page_id=3","title":{"rendered":"Privacy Policy & Terms of Service"},"content":{"rendered":"

Privacy Policy & Terms of Service<\/strong>
\nLast Updated: 04\/2025<\/em><\/p>\n

\n
\n<\/div>\n

Privacy Policy<\/strong><\/h2>\n

1. Introduction<\/strong><\/h3>\n

Medan Frozen Food (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase from us.<\/p>\n

2. Information We Collect<\/strong><\/h3>\n

We may collect the following information:<\/p>\n

    \n
  • Personal Information<\/strong>: Name, email, phone number, address, payment details. (if got)<\/li>\n
  • Order Details<\/strong>: Purchases, payment method, delivery preferences.<\/li>\n
  • Technical Data<\/strong>: IP address, browser type, and website usage data.<\/li>\n<\/ul>\n

    3. How We Use Your Information<\/strong><\/h3>\n

    We use your information for:<\/p>\n

      \n
    • Order processing and delivery.<\/li>\n
    • Customer service and inquiries.<\/li>\n
    • Marketing and promotional updates (only with your consent).<\/li>\n
    • Improving website experience and security.<\/li>\n<\/ul>\n

      4. Data Protection & Security<\/strong><\/h3>\n

      We implement security measures to protect your information. However, no method of transmission over the internet is 100% secure.<\/p>\n

      5. Sharing of Information<\/strong><\/h3>\n

      We do not sell or trade your personal information. We may share data with:<\/p>\n

        \n
      • Service providers (e.g., delivery partners, payment processors).<\/li>\n
      • Legal authorities, if required by law.<\/li>\n<\/ul>\n

        6. Cookies & Tracking Technologies<\/strong><\/h3>\n

        We use cookies to enhance your experience. You can manage cookie settings in your browser.<\/p>\n

        7. Your Rights<\/strong><\/h3>\n

        You may request access, correction, or deletion of your personal data by contacting us at [Insert Contact Email].<\/p>\n

        \n
        \n<\/div>\n

        Terms of Service<\/strong><\/h2>\n

        1. Acceptance of Terms<\/strong><\/h3>\n

        By using our website and services, you agree to these Terms of Service.<\/p>\n

        2. Orders & Payments<\/strong><\/h3>\n
          \n
        • All orders are subject to availability.<\/li>\n
        • Prices are listed in “RM” and may change without notice.<\/li>\n
        • We accept ONLINE BANKING TRANSFER only. Payments must be completed before order processing.<\/li>\n<\/ul>\n

          3. Shipping & Delivery<\/strong><\/h3>\n
            \n
          • We deliver to selected locations. Delivery fees apply.<\/li>\n
          • Estimated delivery times are provided but not guaranteed.<\/li>\n
          • Customers must ensure accurate delivery information. We are not responsible for failed deliveries due to incorrect details.<\/li>\n<\/ul>\n

            4. Returns & Refunds<\/strong><\/h3>\n
              \n
            • Due to the nature of frozen food, we do not accept returns.<\/li>\n
            • Refunds are only provided for damaged or incorrect orders (proof required).<\/li>\n
            • Report any issues within 24 hours of delivery.<\/li>\n<\/ul>\n

              5. Use of Website<\/strong><\/h3>\n
                \n
              • You must not misuse our website, engage in fraudulent activities, or violate any applicable laws.<\/li>\n
              • Unauthorized use or copying of content is prohibited.<\/li>\n<\/ul>\n

                6. Limitation of Liability<\/strong><\/h3>\n

                We are not responsible for any indirect damages resulting from the use of our products or website.<\/p>\n

                7. Changes to Terms<\/strong><\/h3>\n

                We may update these Terms from time to time. Continued use of our website implies acceptance of changes.<\/p>\n

                8. Contact Information<\/strong><\/h3>\n

                For inquiries, contact us at:
                \nEmail<\/strong>: admin@medanfrozenfood.com.my
                \nPhone<\/strong>: 011-5557 4113
                \nAddress<\/strong>:47-48, Jalan Medan 10, Taman Medan, 46000 Petaling Jaya, Selangor.<\/p>\n

                \n
                \n<\/div>\n","protected":false},"excerpt":{"rendered":"

                Privacy Policy & Terms of Service Last Updated: 04\/2025 Privacy Policy 1. Introduction Medan Frozen Food (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase from us. 2. Information We Collect We may collect the following information: […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"yoast_head":"\nPrivacy Policy & Terms of Service -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.medanfrozenfood.com.my\/?page_id=3\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy & Terms of Service -\" \/>\n<meta property=\"og:description\" content=\"Privacy Policy & Terms of Service Last Updated: 04\/2025 Privacy Policy 1. 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