{"id":13,"date":"2025-03-05T04:48:06","date_gmt":"2025-03-05T04:48:06","guid":{"rendered":"https:\/\/www.medanfrozenfood.com.my\/?page_id=13"},"modified":"2025-04-03T04:19:45","modified_gmt":"2025-04-03T04:19:45","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.medanfrozenfood.com.my\/?page_id=13","title":{"rendered":"FAQ"},"content":{"rendered":"<p data-pm-slice=\"1 1 []\"><strong>Frequently Asked Questions (FAQ)<\/strong><br \/>\n<em>Last Updated: 04\/2025<\/em><\/p>\n<p>Welcome to Medan Frozen Food&#8217;s FAQ page! Here, you&#8217;ll find answers to common questions about our products, ordering process, delivery, and more.<\/p>\n<div>\n<hr \/>\n<\/div>\n<h2><strong>1. Ordering &amp; Payment<\/strong><\/h2>\n<h3><strong>How do I place an order?<\/strong><\/h3>\n<p>You can place an order directly through WhatsApp, or other online platforms we operate on (e.g., Shopee\/TikTok Shop). Simply add items to your cart and proceed to checkout.<\/p>\n<h3><strong>What payment methods do you accept?<\/strong><\/h3>\n<p>We accept:<\/p>\n<ul data-spread=\"false\">\n<li>Online Bank Transfer (FPX)<\/li>\n<li>Credit\/Debit Cards<\/li>\n<\/ul>\n<h3><strong>Can I cancel my order?<\/strong><\/h3>\n<p>Orders can only be canceled <strong>before payment<\/strong>. Once shipped, cancellations are not allowed. Contact us immediately if you need to modify or cancel an order.<\/p>\n<div>\n<hr \/>\n<\/div>\n<h2><strong>2. Delivery &amp; Shipping<\/strong><\/h2>\n<h3><strong>Where do you deliver?<\/strong><\/h3>\n<p>We currently deliver within Selangor area. We also deliver to other state with minimum order, you may contact us for details. If you&#8217;re unsure whether we cover your area, contact us for confirmation.<\/p>\n<h3><strong>How much is the delivery fee?<\/strong><\/h3>\n<p>Delivery fees vary based on location. The fee will be calculated.<\/p>\n<h3><strong>How long does delivery take?<\/strong><\/h3>\n<ul data-spread=\"false\">\n<li><strong>Same-day delivery<\/strong> is available for orders placed before [Cut-off Time].<\/li>\n<li><strong>Next-day or scheduled delivery<\/strong> options are available depending on stock availability.<\/li>\n<\/ul>\n<h3><strong>We only accept store walk in pick up or 3rd party delivery (lalamove\/grab) partner with extra delivery cost.<\/strong><\/h3>\n<p>Please ensure someone is available to receive the order. Failed deliveries due to absence may require an additional delivery fee for reattempt.<\/p>\n<div>\n<hr \/>\n<\/div>\n<h2><strong>3. Products &amp; Storage<\/strong><\/h2>\n<h3><strong>Are your products Halal-certified?<\/strong><\/h3>\n<p>Yes! All our products are sourced from Halal-certified suppliers.<\/p>\n<h3><strong>How should I store frozen meat?<\/strong><\/h3>\n<p>Keep your frozen meat at <strong>-18\u00b0C or lower<\/strong> to maintain freshness. Do not refreeze once thawed.<\/p>\n<h3><strong>How do I know if my meat is fresh?<\/strong><\/h3>\n<p>Our meats are stored under strict temperature controls. If you have any concerns, please contact us immediately.<\/p>\n<div>\n<hr \/>\n<\/div>\n<h2><strong>4. Refunds &amp; Returns<\/strong><\/h2>\n<h3><strong>Can I return my order?<\/strong><\/h3>\n<p>Due to food safety regulations, we do not accept returns. However, if you receive a damaged or incorrect item, refer to our <a href=\"https:\/\/www.medanfrozenfood.com.my\/?page_id=3\">Refund &amp; Returns Policy<\/a> for assistance.<\/p>\n<h3><strong>What should I do if I receive the wrong order?<\/strong><\/h3>\n<p>Contact us within <strong>24 hours<\/strong> with your order details and photo proof. We will arrange for a replacement or refund as applicable.<\/p>\n<div>\n<hr \/>\n<\/div>\n<h2><strong>5. Contact &amp; Support<\/strong><\/h2>\n<h3><strong>How can I contact Medan Frozen Food?<\/strong><\/h3>\n<p>You can reach us via:<br \/>\n<strong>WhatsApp<\/strong>: 011-55574113<br \/>\n<strong>Email<\/strong>: admin@medanfrozenfood.com.my<br \/>\n<b>Contact:<\/b><\/p>\n<div class=\"elementor-element elementor-element-64b108aa e-flex e-con-boxed e-con e-child\" data-id=\"64b108aa\" data-element_type=\"container\">\n<div class=\"e-con-inner\">\n<div class=\"elementor-element elementor-element-539ef400 elementor-align-left elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"539ef400\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n<div class=\"elementor-widget-container\">\n<ul class=\"elementor-icon-list-items\">\n<li class=\"elementor-icon-list-item\"><span class=\"elementor-icon-list-text\">011-55574113 (Online Sales)<\/span><\/li>\n<li class=\"elementor-icon-list-item\"><span class=\"elementor-icon-list-text\">03-77846466 (In-Store)<\/span><\/li>\n<li class=\"elementor-icon-list-item\"><span class=\"elementor-icon-list-text\">admin@medanfrozen.com.my<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-52d174da e-flex e-con-boxed e-con e-child\" data-id=\"52d174da\" data-element_type=\"container\">\n<div class=\"e-con-inner\">\n<div class=\"elementor-element elementor-element-25001c4f elementor-widget elementor-widget-heading\" data-id=\"25001c4f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n<div class=\"elementor-widget-container\">\n<h4 class=\"elementor-heading-title elementor-size-default\">Operating Hours<\/h4>\n<\/div>\n<\/div>\n<div class=\"elementor-element elementor-element-48b5c86f elementor-align-left elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"48b5c86f\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n<div class=\"elementor-widget-container\">\n<ul class=\"elementor-icon-list-items\">\n<li class=\"elementor-icon-list-item\"><span class=\"elementor-icon-list-text\">Mon-Sat 7:00AM &#8211; 5:00PM<\/span><\/li>\n<li class=\"elementor-icon-list-item\"><span class=\"elementor-icon-list-text\">Sun 7:00AM &#8211; 1:00PM<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<hr \/>\n<\/div>\n<p>If you have any other questions, feel free to contact us! We\u2019re happy to help. \ud83d\ude0a<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions (FAQ) Last Updated: 04\/2025 Welcome to Medan Frozen Food&#8217;s FAQ page! Here, you&#8217;ll find answers to common questions about our products, ordering process, delivery, and more. 1. Ordering &amp; Payment How do I place an order? You can place an order directly through WhatsApp, or other online platforms we operate on (e.g., [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.medanfrozenfood.com.my\/?page_id=13\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ -\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions (FAQ) Last Updated: 04\/2025 Welcome to Medan Frozen Food&#8217;s FAQ page! Here, you&#8217;ll find answers to common questions about our products, ordering process, delivery, and more. 1. Ordering &amp; Payment How do I place an order? You can place an order directly through WhatsApp, or other online platforms we operate on (e.g., [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.medanfrozenfood.com.my\/?page_id=13\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-03T04:19:45+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.medanfrozenfood.com.my\\\/?page_id=13\",\"url\":\"https:\\\/\\\/www.medanfrozenfood.com.my\\\/?page_id=13\",\"name\":\"FAQ -\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.medanfrozenfood.com.my\\\/#website\"},\"datePublished\":\"2025-03-05T04:48:06+00:00\",\"dateModified\":\"2025-04-03T04:19:45+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.medanfrozenfood.com.my\\\/?page_id=13#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.medanfrozenfood.com.my\\\/?page_id=13\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.medanfrozenfood.com.my\\\/?page_id=13#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.medanfrozenfood.com.my\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.medanfrozenfood.com.my\\\/#website\",\"url\":\"https:\\\/\\\/www.medanfrozenfood.com.my\\\/\",\"name\":\"\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.medanfrozenfood.com.my\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ -","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.medanfrozenfood.com.my\/?page_id=13","og_locale":"en_US","og_type":"article","og_title":"FAQ -","og_description":"Frequently Asked Questions (FAQ) Last Updated: 04\/2025 Welcome to Medan Frozen Food&#8217;s FAQ page! Here, you&#8217;ll find answers to common questions about our products, ordering process, delivery, and more. 1. Ordering &amp; Payment How do I place an order? You can place an order directly through WhatsApp, or other online platforms we operate on (e.g., [&hellip;]","og_url":"https:\/\/www.medanfrozenfood.com.my\/?page_id=13","article_modified_time":"2025-04-03T04:19:45+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.medanfrozenfood.com.my\/?page_id=13","url":"https:\/\/www.medanfrozenfood.com.my\/?page_id=13","name":"FAQ -","isPartOf":{"@id":"https:\/\/www.medanfrozenfood.com.my\/#website"},"datePublished":"2025-03-05T04:48:06+00:00","dateModified":"2025-04-03T04:19:45+00:00","breadcrumb":{"@id":"https:\/\/www.medanfrozenfood.com.my\/?page_id=13#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.medanfrozenfood.com.my\/?page_id=13"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.medanfrozenfood.com.my\/?page_id=13#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.medanfrozenfood.com.my\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/www.medanfrozenfood.com.my\/#website","url":"https:\/\/www.medanfrozenfood.com.my\/","name":"","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.medanfrozenfood.com.my\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.medanfrozenfood.com.my\/index.php?rest_route=\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.medanfrozenfood.com.my\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.medanfrozenfood.com.my\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.medanfrozenfood.com.my\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.medanfrozenfood.com.my\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=13"}],"version-history":[{"count":3,"href":"https:\/\/www.medanfrozenfood.com.my\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":904,"href":"https:\/\/www.medanfrozenfood.com.my\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions\/904"}],"wp:attachment":[{"href":"https:\/\/www.medanfrozenfood.com.my\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}